Tag Archives: online-complaint

First of its Kind – KP Govt Launched Smartphone App (Android) for Citizens to register complaints on the spot

Download App from : http://smart.kp.gov.pk or from Google Play at https://play.google.com/store/apps/details?id=com.app.citizenportal

PESHAWAR: The Khyber Pakhtunkhwa government on Wednesday unveiled a dedicated web portal for citizens to know about the performance of all tiers of the government through the use of information technology.

The web portal has been prepared by the performance management cell (PMC) at the chief secretary’s office in collaboration with the Directorate of Science and Information Technology.

Briefing mediapersons at the Civil Secretariat, chief secretary’s personal staff officer Farrukh Atiq and deputy coordinator (technical) reforms implementation cell Dr Altamash Janjua said that that PMC would manage the web portal entailing information about the performance of the district governments and provincial departments, polio eradication efforts and law and order situation. It would also facilitate online file tracking system, monitoring of annual development programme, deputy commissioner e-office and GIS-based analysis of social services delivery in the province besides carrying reports of the independent monitoring unit about the health and education departments.

Mr Atiq said that the new system would help in effective service delivery to citizens, promote accountability and transparency in government functioning, support better governance through e-governance and ensure a culture of quantified performance management for government employees.

Officials say step to lead to greater transparency in govt affairs

He said that the system was aimed at making information about the work of government functionaries accessible to public. He said that the government was also sending teams to the districts off and on to substantiate the data uploaded to the service by the DC offices across the province and even some officials had been panelized on the basis of such data.

He said that the initiative would help foster a digital culture that would lead to greater transparency in government affairs. He said that the system would be formally launched by the chief minister soon.

Dr Altamash Janjua said that they were also introducing a smart phone application, which was available for download at the citizen portal. He said that through this App, people could submit complaints supported by the video, pictorial and audio evidence of any issue related to the government affairs. He said that in case the DC office did not take that complaint into account it would automatically reach the commissioner’s office. (source: Dawn, October 15th , 2015)

smart1 smart2 smart3 smart4source: http://smart.kp.gov.pk


Finance Dept. KPK – Online Complaint System Launched

Useful Links

KPK Reforms Implementation Cell

KPK Energy and Power Department


Website of KPK Finance Department (links to finance departments of all Districts)

Website for Right to Information (RTI) details

Elementary & Secondary Education Department

Local Government, Elections and Rural Development Department

Food Control Pricing Portal:

Online Complaint and Redressal Unit
http://crckp.gov.pk/form.php  (This is old)
New version: (don’t know why this is not directed to crckp.gov.pk)

Tameer-e-School Program

Website of KPK Provincial Assembly (new template)
http://www.pakp.gov.pk/ (compare to old: http://www.pakp.gov.pk/archive/index.php/home/en)

Bills (legislation) approaved by PTI Govt: http://www.pakp.gov.pk/2013/bills/

Excise & Taxation Department

Directorate of Information and Public Relations KPK

Online Complaint Management System of Peshawar Development Authority

Khyber Pakhtunkhwa Board of Investment and Trade (KP-BOIT)

KPK Online FIR system:

For overseas: http://kppolice.gov.pk/css/expatriateadd.php
For in-land citizens: http://kppolice.gov.pk/css/firadd.php

Tourism Corporation Khyber Pakhtunkhwa
Flickr: https://www.flickr.com/photos/kptourism/

Communication and Works Department

Pakhtunkhwa Highways Authority (PKHA)